Shipping policy

Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

 

Plantbuds cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

 

If your order has not arrived within 5 working days in New Zealand (not including public holidays) please phone your local New Zealand Post outlet or track your order online here. You will need the tracking number from your tracking email. If they are unable to locate your order, please email us at hello@plantbuds.co.nz

 

International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of Plantbuds Limited. No refunds will be issued for orders where taxes / duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax / duty likely to be charged prior to placing your order.

 

All international orders are sent via DHL Express or NZ Post Express. Please use their tracking service to track your delivery here for DHL and here for NZ Post. Please only email us at hello@plantbuds.co.nz if your parcel has been lost.

 

Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. We cannot resend product free of charge outside New Zealand if your order gets returned to us.